We believe in complete customer satisfaction. We have a 14days return policy for Clothes and Footwear and a 7 days return policy for all other items except for Personal Products such as Diapers, Wipes, Creams.
|Clothes & Footwear Date||14 Days from Delivery Date|
|Other Products except products mentioned below||7 Days from Delivery Date|
Personal Care products such as diapers, wipes, nappies & inner wearFood Products & Nursing products such as breast pads & nipple shields, bottles and nipples, and cups
Grooming, bath and skin care products
Oral Care products such as toothbrushes, teethers & soothers
|No Returns Accepted|
Please note that the product(s) should be unused, unwashed with all original tags intact and should be sent back in original packaging along with all parts and freebies and a copy of original invoice. To ensure that the quality of the product is maintained, we request you to please make sure that the product(s) are properly packaged when you are returning it.
If any or all products that were originally part of an order placed using a coupon or offer are returned, then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.
Defective product provided
You can either select FirstCoo Reverse Pickup or self-ship the product back to us. In case you return a product at your cost, we would give you a Gift Voucher of 100 rupees to compensate for the cost incurred. We will dispatch a replacement within 3 working days from the day we receive the product.
In case you do not want a replacement or a replacement is not available, we would give you store credits for 100% of the product cost. Refunds will be processed within 3 days of receipt of the product in our warehouse subject to the product meeting all original condition criteria.
For all other products
We will provide store credits for 100% of the product cost. The return shipping charges need to be borne by the customer.
How will I be refunded for the return?
Cash Refund: For all refunds we will refund the amount to same mode of payment as used during checkout.
Where do I send my return?
182-M, Model Town,
Time Taken for Return & Refunds
Once we receive your returned item, we will inspect and process the same within 24 hours to ensure you receive your refund as quickly as possible.
In case you choose to cancel the order before the product is shipped, you will be entitled to a 100% cash refund. In case the product is shipped then the policy as mentioned above will be applicable.